FRIENDS AND FAMILY TEST RESULTS

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care. 

We get this feedback through this website, paper forms in reception and by text message survey; the vast majority of responses are through the text messages and since January 2018 these have been uploaded to the website at the end of each month without the attached comments. 


FRIENDS & FAMILY TEST RESULTS

Select year:
  • 84% Recommended
  • 6% Neither / don't know
  • 11% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Sep 2018 000000
Aug 2018 1617399151
Jul 2018 169541010185
Jun 2018 187691413212
May 2018 193681112213
Apr 2018 18574178172
Mar 2018 18970116356
Feb 2018 189582110202
Jan 2018 214811819283
Dec 2017 000000
Nov 2017 010000
Oct 2017 000000
Sep 2017 000000
Aug 2017 100000

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

The healthcare centre is a good size with access to a range of services and I would recommend because I presume there is more investment per head in healthcare in the borough of Lewisham than Bromely because of population health need. However, in recent times it has been very difficult to get a timely appointment with a GP.
Posted on: 21/11/2017

Very happy with the service offered by this surgery.
Posted on: 11/08/2017

INDEX - Friends & Family Test