Routine appointments
To request a routine appointment:
- request an appointment online here between 8am and 4pm. We aim to deal with all routine queries submitted on the same working day.
- phone us Monday to Friday during opening hours
- visit the surgery and speak with a receptionist, Monday to Friday during opening hours
- evening or weekend appointments are available on request by calling the surgery.
However you contact us, you will be asked to complete the same form and the easiest way to do this is to complete the request form online.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- request an appointment online here from 8am to 4pm. All queries are seen by a GP.
- We aim to deal with all routine queries submitted on the same working day.
- visit the surgery and speak with a receptionist, Monday to Friday.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone, or video call can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 020 8138 2970
- reply CANCEL to your appointment reminder text message
- If you are late for an appointment you may be asked to re-book.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments; and a lot of treatments are covered by the Pharmacies.
